At SkinTech Pharma Limited, we are committed to delivering your order promptly and ensuring you receive it within the expected timeline. We understand the importance of receiving your products on time.

• Same Day Delivery in Nairobi: Orders placed within Nairobi can opt for same-day delivery if placed before 3 PM on business days.
• Next Day Delivery in Nairobi: for orders placed after 3 PM, we offer next-day delivery within Nairobi to ensure prompt service.
• Next Day Delivery Outside Nairobi: Orders destined for locations outside of Nairobi will be shipped the next business day.

Our online store operates 24 hours a day but our dispatch team only works from Monday to Friday. Orders received during Weekends and Public Holidays will be processed on the following business day.

Shipping costs are calculated at checkout and are based on the order amount, the delivery location, and other relevant factors. We strive to provide cost-effective shipping solutions for all our customers.

We offer free shipping on certain orders that meet specific cost thresholds. These thresholds are subject to change and will be updated periodically on our website to reflect current promotions and policies.

Our order processing time is typically within 24 hours of order confirmation. Orders confirmed before 3 PM are eligible for same-day or next-day delivery based on the chosen option and delivery location.

We confirm all orders via a phone call before dispatch to ensure order accuracy and security. This step is crucial for minimizing errors and enhancing your shopping experience.

We maintain open communication with our customers. If there are any delays in processing or shipping your order, we will contact you with updates and adjusted delivery timelines.

Our customer support team is ready to assist you with any inquiries or issues regarding your order. Please reach out to us through our contact page for assistance.

We value your business and appreciate you’re understanding. Thank you for choosing SkinTech Pharma Limited for all your skincare needs, and we look forward to serving you.

Any questions about above policy should be sent to below contacts:

Company Name: Skintech Pharma Limited
Email: info.skintech@dawalifesciences.com
Address: Baba Dogo Road, Ruaraka, Nairobi, Kenya
Phone: +254 708 241 325