Welcome to Skintech Pharma Limited Refund and Return Policy page. We are dedicated to your satisfaction and hope to make your shopping experience enjoyable. Below are the details of our policies regarding returns, replacements, and handling of damaged items.

1. Contact Customer Service: To initiate a return, please contact us via our customer service email or phone. Provide your order number and detail the reason for the return, especially if the item is damaged or defective.
2. Receive Return Authorization: Upon approval of your return request, we will issue a return authorization and provide detailed instructions for shipping your item back to us.
3. Package Your Item: Securely repackage the item in its original packaging, including all accessories, tags, and free gifts received with the purchase.
4. Ship the Item: Send the item back using your preferred shipping method. Please note that you will be responsible for the return shipping costs unless the item is defective or damaged.
5. Return Inspection: We will inspect the returned item once we receive it. This process typically takes 1-3 business days.
6. Issue of Replacement or Store Credit: If the return is approved, you can choose between a direct replacement or store credit for future purchases.

If your item arrives damaged or defective, please follow these steps:

• Document the Damage: Capture clear photos of the damaged or defective item.
• Contact Us Immediately: Email us within 48 hours of receiving the item. Include your order number, a description of the issue, and attach the photos.
• Follow Further Instructions: We will respond within 24-48 hours to address the situation and guide you through the replacement process.

• Return Window: You have 14 days from the delivery date to return your items.
• Customer Responsibility: Customers are responsible for return shipping costs unless the item is received damaged or defective.
• Customer Service: For any questions or additional information, please contact our customer support team.

We strive to ensure that all issues are resolved quickly and to your satisfaction. Thank you for choosing Skintech Pharma LTD.

Any questions about above policy should be sent to below contacts:

Company Name: Skintech Pharma Limited
Email: info.skintech@dawalifesciences.com
Address: Baba Dogo Road, Ruaraka, Nairobi, Kenya
Phone: +254 708 241 325